Frequently Asked Questions (FAQs)

Organic Eat is family run a small business. We are at the starting point, after realising the importance of organic products. We are determined to deliver quality certified organic and biodynamic fruit and veg products around melbourne and victoria.
We are very proud to present our passion about healthy food. We are delivering fresh fruit and vegetables around Melbourne. In the boxes of different sizes of your requirements of your choices.

We carefully source mostly Biodynamic and Organic from Bio-dynamic, Melba fresh organic and thirdly Pure Organic harvest are our main wholesalers ,We also buy selected produce through wholesale agents at Melbourne market located in Epping. All of our fruit and vegetables are from Australian farms with the relevant organic certification required.

All of our fruit and vegetables are from Australian farms with the relevant organic
certification.

We deliver (ZONE-1 )around, Inner city, Eastern, Northern, Southern and Western suburbs of Melbourne Friday delivery.
We deliver (ZONE-2) Around Geelong Tuesday and Saturday Delivery ,
Mornington Peninsula suburbs Tuesday and Friday Delivery,
Gippsland and Ballarat Monday Delivery,
Yarra Valley Wednesday Delivery.

Yes, we have a $50 minimum for all orders.

For ZONE-1
Flat rate shipping $12.95, Discounted shipping of $8.95 for weekly and fortnightly subscriptions . All our Food groceries are delivered directly to your front door, with free delivery for all orders over $100.

For ZONE-2
Flat rate shipping $16.99. And free delivery for orders over $250

[accordion-item_inner title=”Can I pick up my order from your distribution centre?”] [/accordion-item_inner]

We are an entirely online social enterprise. All our organic groceries are delivered
directly to your front door with free delivery over $100.

You don’t have to be home, just let us know of the best spot to leave your box, All our deliveries are contactless and will be left unattended at your front door, unless an alternative location is advised in the delivery instruction. A confirmation text is sent once your order is delivered.

We only visit the Wholesale Fruit Vegetable market once a week on Thursday, where fresh produce comes in overnight from the farms. Sometimes when we get there early in the morning some of the fruit and veg has not arrived due to various reasons like weather conditions, traffic, trucks etc. Sometimes we are unable to get the fruit and veg that we want. Even though items are listed as available at the markets, sometimes they don’t arrive due to weather. If it is missing from your order, you will receive a note informing you regarding the items unavailable. You will be given a store credit via email. Please note if you wish to request a refund for your missing items please send us an email admin@organiceat.com.au or call our office on 0423687143 and one of our friendly office staff will kindly assist.

If you wish to substitute an item that is not available you can request so in your order notes. Items can only be substituted with items of the same value. Fruit and veg can only be substituted for fruit and veg.

If you are having trouble with online ordering, please feel free to call us and we will
happily assist you as best we can.

If you have any quality issues please contact us promptly and we will happily resolve it with you. We may be able to redeliver, or provide a credit or refund.

Login into your account on the dashboard

> Click on My Account > Subscriptions > View > Suspend/Cancel/Change
Subscription